Contact Center Representative

Summary

Join our growing healthcare program as a Scheduler based in Puerto Rico! This remote position involves scheduling appointments for in-home and telehealth services via outbound and inbound calls. Fluency in Spanish is essential. Accuracy, empathy, and follow-through are key to success. The role requires experience in scheduling or customer service and comfort using basic systems. Full-time hours with a starting pay of $15–$17/hour are offered. Immediate start date is preferred.

Requirements

• Experience in scheduling, customer service, or a call center
• Comfortable speaking with people in both English and Spanish
• Know your way around basic systems like CRMs or scheduling tools
• Work well in a structured, fast-moving environment
• Show up on time, every time—reliability is non-negotiable
• Able to work PST hours from Puerto Rico, with a bit of flexibility

Responsibilities

• Make outbound calls to schedule and confirm appointments
• Handle inbound calls from members, mostly in Spanish
• Document all interactions in the scheduling system
• Follow up with members if appointments are missed or need rescheduling
• Make sure every call ends with a clear next step for the member
• Flag any urgent issues to supervisors right away

Benefits

• Remote role (Puerto Rico only)
• Start date: April 21
• Full-time hours
• Pay: $15–$17/hour, depending on experience