Content Copywriter (UX)

Summary

Join Human Interest, a high-growth tech company revolutionizing the retirement industry, as a UX Copywriter. You will play a crucial role in crafting user-centric copy for digital experiences, collaborating with designers, developers, and data analysts. Your work will directly impact user engagement, conversion rates, and brand credibility. This role offers significant ownership and responsibility within a fast-paced, collaborative environment. You will contribute to defining Human Interest's brand and mission while working on a variety of projects, from microcopy to marketing materials. The position reports to the Manager, Content Strategy and offers a competitive salary and benefits package.

Requirements

• 3+ years of experience in writing UX copy within a user-centric design process
• Excellent writing and editing skills in American English
• Experience with Figma for writing and editing copy
• Proven ability to work with cross-functional teams
• Independent worker in a fast-paced environment

Responsibilities

• Craft clear, concise, and engaging microcopy for digital interfaces, including buttons, tooltips, error messages, and onboarding flows, to enhance user interactions
• Collaborate with designers, developers, and product teams to ensure content aligns with user journeys and overall design objectives
• Develop and maintain a consistent brand voice across all user interfaces and touchpoints
• Conduct user research and usability testing to understand user needs and refine messaging for clarity and impact
• Optimize copy for readability and accessibility, ensuring compliance with standards like WCAG
• Perform A/B testing on copy variations to improve user engagement and conversion rates
• Edit and proofread UX content and in-product copy to ensure grammatical accuracy and adherence to style guidelines
• Contribute to Revenue team content initiatives on an as-needed basis, including web, landing page, social media, and marketing campaign copywriting
• Analyze user behavior and feedback to identify pain points and craft solutions that improve usability and satisfaction
• Write engaging digital dialogues (e.g., chatbots and other tools) to ensure the seamless integration of conversational UI elements with overall user experience design
• Collaborate on the creation of UX content and other brand guidelines to standardize best practices for the organization
• Write compelling CTAs and other conversion-focused copy that drives user action while minimizing friction
• Stay informed on industry trends and emerging technologies to enhance the user experience through innovative copy solutions continuously
• Provide content recommendations during design reviews to optimize the balance between visuals and text in user interfaces

Preferred Qualifications

• Experience in the 401(k) industry
• Experience building B2B customer programs

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
• Base salary for this position spans $70,000 - $80,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered