Content Design Manager

Summary

Join Docplanner as a Content Design Manager and lead a team of content designers, shaping the product narrative and ensuring a consistent user experience. You will define content strategy, manage projects, collaborate with cross-functional teams, and analyze user data to optimize content impact. This role requires extensive experience in UX writing, content design, and team management within a fast-paced environment. Docplanner offers a remote-friendly work model, flexible hours, generous paid time off, comprehensive health benefits, professional development opportunities, and a supportive work-life balance.

Requirements

• 7 years of experience in UX writing, content design or other product content roles in a fast-paced environment
• At least 2 years of experience in managing and mentoring a team
• Proven track record of leading and delivering impactful content design projects in complex, consumer-facing international businesses, solving difficult product challenges across multiple platforms, services, and use cases
• Empathetic leader who challenges directly and cares personally
• Exceptional communication and cross-functional collaboration abilities
• Clear and transparent communicator who keeps things simple and focuses on outcomes and results
• Strong analytical skills and a data-driven mindset, with proficiency in analytics and product adoption tools

Responsibilities

• Oversee and mentor a team of content designers across the Docplanner product suite, empowering them to create impactful, user-centered content
• Support their career growth with regular check-ins and performance reviews, and actively contribute to team expansion through recruiting and onboarding new talent
• Define the content design strategy and initiate discipline-related projects and initiatives, such as content audits, pattern definition, content operations, content governance
• Lead strategic content design projects by defining tasks, allocating resources, and following up on progress
• Foster collaboration with cross-functional teams, including Product, Design, Marketing and Customer Success
• Analyze user data to identify gaps in education and engagement, adjusting strategies accordingly
• Manage content flows in partnership with the Customer Marketing team to ensure consistency across all user touch points
• Oversee the development of in-product communications and content that drives onboarding, feature adoption and user engagement

Preferred Qualifications

Bonus points if you have experience in content marketing, product marketing, or related fields, ideally within a PLG SaaS environment

Benefits

• Share options plan after 6 months of working with us
• True flexibility and work-life balance
• Remote or hybrid work model with or hub in Warsaw
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly)
• 20/26 days of paid time off (depending on your contract)
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate)
• Private healthcare plan with Signal Iduna for you and subsidized for your family
• Multisport card co-financing for you to have access to sports facilities across Poland
• Access to iFeel , a technological platform for mental wellness offering online psychological support and counseling
• Free English classes