Content Operations Associate

Summary

Join iHerb's Marketing team as a Content Operations Associate! This remote position, preferably located in Southern California, involves developing, managing, and executing content across digital platforms. You will coordinate daily web content updates and promotions using iHerb's CMS, communicate with various departments, and handle special projects. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks. Experience with e-commerce and SEO is preferred. iHerb offers competitive benefits including health insurance, retirement plan, paid time off, and potential bonuses.

Requirements

• Strong oral and written communication skills
• Computer literate
• Attention to detail and accuracy
• Detailed and meticulous with great follow-through
• Ability to manage multiple tasks simultaneously
• Able to handle deadline-driven pressure
• Team Player
• Generally requires a minimum of one (1) to three (3) years' related experience

Responsibilities

• Support iHerb’s multiple departments (Digital Experience, Global Logistics, Merchandising, Human Resources, etc.) by managing all content updates for the global website
• Partner with the localization team to ensure content is translated into all 20+ languages the website is available in
• Set up global and regional promotions across all platforms, including iHerb’s app
• Improve internal efficiency by proactively developing new processes for optimized workflow
• Become an expert in functionality and features of iHerb internal tools and backend logic
• Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
• Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Manage various websites, including core iHerb.com, Careers, and HR website
• Document changes to internal tools and processes when new features are introduced to the team
• Demonstrate the ability to maintain a holistic view of projects while managing detailed execution
• Adapt quickly to shifting priorities and business needs, ensuring seamless promotion campaign deliveries

Preferred Qualifications

• Familiarity with e-commerce industry
• Familiarity with SEO principles and best practices
• Knowledge of Google Suite and project management tools such as Asana
• Bachelor's Degree in Marketing preferred, or a combination of education and equivalent work experience

Benefits

• Medical, dental, vision, and basic life insurance programs
• 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses