Content Production Manager

Summary

Join Headway, a company dedicated to building a new mental health care system accessible to all, as a Content Production Manager. You will be responsible for managing the content production cycle, creating and enforcing Standard Operating Procedures (SOPs), managing a team of freelance writers and editors, identifying and testing new distribution channels, setting quarterly goals, identifying bottlenecks in production workflows, and partnering with various teams to ensure seamless execution of content plans. This role requires 5-8+ years of experience in content production, distribution, project management, or operations, strong organizational and project management skills, excellent communication and collaboration abilities, experience with project management tools and content management systems, and the ability to analyze efficiency data, present progress, and drive data-backed improvements.

Requirements

• You have 5-8+ years of experience in content production, distribution, project management, or operations, ideally in a marketing or media environment
• You have strong organizational and project management skills, with the ability to manage multiple priorities
• You are an excellent communicator and collaborator as this is a highly cross-functional role
• You have experience working with project management tools (e.g., Asana, Wrike) and content management systems (Builder experience a plus)
• You have an ability to analyze efficiency data, present progress, and drive data-backed improvements

Responsibilities

• Manage the full content production cycle for Content Marketing, from writing briefs and tracking assignment to ushering content to final delivery and distribution
• Create and enforce Standard Operating Procedures (SOPs) for production, in partnership with key stakeholders
• Manage a team of freelance writers and editors, and partner with designers to bring content to life
• Identify and test new distribution channels and partner with cross-functional channel owners to ensure relevant content is distributed to the right audiences at the right time
• Set quarterly goals to enhance departmental efficiency and report on production timelines, team performance, and operational improvements
• Identify bottlenecks in production workflows and implement improvements based on efficiency metrics and stakeholder feedback
• Partner with content creators, editors, and designers, as well as teams in Product Marketing, Communications, Lifecycle, and others to ensure seamless execution of content plans
• Partner with strategic Content Marketing Managers to execute content optimization projects, such as CTA testing, interactive content, and producing video or other new media types

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development