Contract Manager

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HubSpot

πŸ“Remote - Ireland

Job highlights

Summary

Join us as a Scaled Contract Manager at HubSpot to handle customer contract inquiries, manage account-related tasks, and provide exceptional customer service. This role offers remote work options in Ireland, Germany, or the UK. You'll be part of a customer-focused organization that values flexibility and connection.

Requirements

  • Fluent in German and English
  • Strong negotiation skills
  • Passionate about creating a great customer experience
  • Clear communication skills with the ability to effectively guide a phone conversation
  • Ability to seek to understand multiple perspectives in a situation
  • Healthy interpersonal and problem-solving skills
  • Strong organizational and prioritization skills
  • Embracing a dynamic and motivating environment
  • Investing in relationships with customers and colleagues
  • Contributing to a positive team environment of equality and inclusion

Responsibilities

  • Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
  • Communicate directly with customers and internal colleagues to ensure the execution of customer renewals
  • Solve complex billing issues that require extensive analysis while moving through different scenarios and systems
  • Work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
  • Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks
  • Help surface good fit leads to sales by driving value in every conversation

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