Contract Manager, Upmarket

Summary

Join HubSpot as a Contract Manager and handle all assigned customer contracts, communicating with customers and colleagues to ensure accurate resolution of inquiries and execution of renewals. Manage a high volume of account-related tasks to maximize customer investment. Negotiate renewals and contract changes while ensuring superb customer experience, collaborate with internal stakeholders to grow accounts, and execute the contract renewal process. Establish cooperative working relationships with customers, lead forecasting discussions, and contribute to the growth of the Contract Management Organization. This role requires fluency in French and English and a passion for creating a great customer experience.

Requirements

• Are fluent in French and English
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Handle all assigned customer contracts
• Communicate directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals
• Manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot
• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

Preferred Qualifications

• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and/or customer retention experience
• Inbound Marketing & Sales knowledge

Benefits

• At HubSpot, we value both flexibility and connection
• Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process