Contract Operations Specialist

Summary

Join Hootsuite as a Contract Operations Specialist and support our Sales and Renewals teams in efficiently executing deals, ensuring accurate contract structuring and compliance. This role offers a flexible work arrangement with remote or hybrid options in London, UK. You will report to the Senior Manager, Contract Operations and be responsible for supporting the quote-to-cash process, reviewing contracts for compliance, and maintaining CRM data integrity. The ideal candidate possesses 3-5 years of experience in a Sales Operations role, including Salesforce and CPQ expertise. Hootsuite values a customer-focused, communicative, and problem-solving approach.

Requirements

• 3-5 years of work experience or an equivalent combination of education and experience, including direct experience in a Sales Operations role, including experience using Salesforce and Salesforce CPQ for managing software contracts, renewals, invoicing, and revenue recognition policies
• Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.)
• Understanding of software sales processes, including CPQ, from quote-to-cash and some experience in working within CRM and Financial systems
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Responsibilities

• Support Sales and Renewals teams in the quote-to-cash process, assisting in issue resolution and collaboration across various business functions
• Partner with the Sales and Renewals teams to capture the contractual and legal requirements for customer contracts
• Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
• Review contracts pre / post-sale to ensure compliance with operational procedures / financial audit requirements, providing assistance in resolving any contractual issues found
• Support the day-to-day use and data integrity of CRM (Salesforce preferred), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue
• Perform other related duties as assigned

Benefits

Flexible work arrangement allows for remote work or a hybrid model