Senior Conversational Designer, Writer

Summary

Join Sinch, a global leader in Communication Platforms as a Service (CPaaS), as a Conversational Designer! You will be part of the Professional Services team, designing chatbots and other solutions for clients worldwide. Key responsibilities include translating statements of work into functional conversational experiences, conducting user research, designing conversational flows, and creating NLP strategies. The ideal candidate possesses experience in conversational design, strong communication skills, and the ability to manage varied workloads. This remote position, based in Mexico City with quarterly meetings, offers a flexible work environment and valuable benefits, including health and life insurance, retirement savings plans, and more.

Requirements

• Cohesion and clarity when communicating both verbally and in writing
• Adaptability and willingness to work in different projects with multidisciplinary teams
• Ability to manage a varied workload and meet deadlines
• Proactive, data-oriented and hands-on
• Open-minded, curious and empathetic
• Accustomed to actively listening and collaborating by using technical skills and relevant knowledge
• Disposition to give and receive constructive feedback, both technical and behavioral
• Previous experience designing conversational experiences
• Effective creation, planning and execution of design processes
• Regularly updated knowledge of conversational design and UX best practices
• User focused, big on teamwork and unafraid of change
• Advanced level of English
• Be based in Mexico City- This position requires one quarterly meetings in Mexico City, other than that, you'll work remotely

Responsibilities

• Translate statements of work into functional conversational experiences
• Conduct research and requirement gathering with clients and end users
• Design user-centered conversational flows and write dialogue for them
• Identify the need for language localization and/or cultural adaptation
• Conduct heuristic analyses of existing dialogue and flows
• Create NLP strategies, map intents and create expression libraries
• Keep design documentation up to date
• Outline different types of testing and iterate based on results
• Curate content and conversational flows post launch to suggest improvements
• Prototype solutions
• Create bot personas
• Communicate with and work with other designers at Sinch

Preferred Qualifications

Previous knowledge in platforms such as Miro, Jira and Confluence

Benefits

• Health and life insurance
• Flexible work environment
• Retirement savings plans