Remote Senior Conversational Designer, Writer

Summary

Join a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement, designing conversational experiences for companies worldwide.

Requirements

• Cohesion and clarity when communicating both verbally and in writing
• Adaptability and willingness to work in different projects with multidisciplinary teams
• Ability to manage a varied workload and meet deadlines
• Proactive, data-oriented and hands-on
• Open-minded, curious and empathetic
• Accustomed to actively listening and collaborating by using technical skills and relevant knowledge
• Disposition to give and receive constructive feedback, both technical and behavioral
• Previous experience designing conversational experiences
• Effective creation, planning and execution of design processes
• Regularly updated knowledge of conversational design and UX best practices
• User focused, big on teamwork and unafraid of change
• Advanced level of English

Responsibilities

• Translate statements of work into functional conversational experiences
• Conduct research and requirement gathering with clients and end users
• Design user-centered conversational flows and write dialogue for them
• Identify the need for language localization and/or cultural adaptation
• Conduct heuristic analyses of existing dialogue and flows
• Create NLP strategies, map intents and create expression libraries
• Keep design documentation up to date
• Outline different types of testing and iterate based on results
• Curate content and conversational flows post launch to suggest improvements
• Prototype solutions
• Create bot personas
• Communicate with and work with other designers at Sinch

Benefits

• Health insurance
• Life insurance
• Flexible work environment
• Retirement savings plans