Account Coordinator

Summary

Join Airship's dynamic ASO Team as an Account Coordinator and make a significant impact on the success of top app developers. Manage client accounts, campaigns, and requests; research clients' industries and products to optimize campaigns; collaborate with internal teams to ensure timely project delivery; present deliverables and analyses to clients; and train to develop in-depth understanding of ASO principles. Learn how external factors impact organic ASO performance, manage result-tracking and reporting, retain clients, identify growth opportunities, and contribute to business development. This fully remote position may require up to 10% travel.

Requirements

• Versatile and strong communication, presentation, and writing skills
• Ability to communicate effectively and proactively with clients and internal team
• Ability to juggle multiple high priority projects and meet tight deadlines
• Thorough attention to detail and follow-through
• Excellent organization and project management skills
• Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc)
• Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

Responsibilities

• Manage existing client accounts, campaigns and client requests
• Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
• Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
• Present deliverables and analyses to clients confidently and accurately
• Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
• Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
• Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
• Retain clients and grow existing accounts for possible expansion of relationship
• Identify potential and strategic growth within existing accounts for Business Development Team to up-sell

Preferred Qualifications

• Familiarity with the Mobile Industry and/or SEO, ASO
• Interest or experience in both iOS and Android apps and the mobile gaming space

Benefits

• Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time
• Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones
• This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager
• The starting base pay range for this position is: $62,000-$68,640 USD per year
• Some roles may also be eligible for commission, bonus, or other performance incentives
• Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role
• In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation