Conversion Project Manager

Summary

Join Bloomerang as a Conversion Project Manager and become the primary point of contact for clients transitioning their data to Bloomerang. You will guide clients through the conversion process, manage project timelines, and collaborate with technical teams to resolve data issues. Success in this role involves ensuring on-time project delivery, maintaining high client satisfaction, and proactively addressing client concerns. You will leverage your project management expertise and data migration experience to help clients achieve fundraising success using Bloomerang's solutions. This is a fully remote, full-time position offering competitive compensation and benefits.

Requirements

• Project Management experience (preferably in an external client-facing role)
• Excellent written and verbal communication skills
• Data migration and/or conversion experience at a SaaS company
• Technical skills (familiar with relational tables and databases)

Responsibilities

• Guide new clients through their conversion journey
• Manage a full project load of clients, ensuring on-time project deliverables
• Facilitate check-in calls and virtual meetings during each phase of a conversion with the client
• Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary
• Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey
• Successfully manage a full project load, ensuring conversion milestones are consistently met
• Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients
• Maintain a 90% average on-time delivery record for completed conversions
• Maintain an average CSAT score of 88% or higher in Top 2 ratings

Preferred Qualifications

Nonprofit knowledge

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door