Conversion Project Manager

Summary

Join Bloomerang as a Conversion Project Manager and become the primary point of contact for clients converting their data into Bloomerang after the sales process. You will guide new clients through their data conversion journey, manage a full project load, and ensure on-time project deliverables. This role involves facilitating check-in calls and meetings, collaborating with technical services to resolve data anomalies, and documenting client issues. Success in this position requires consistently meeting conversion milestones, making independent decisions to solve problems, and maintaining high on-time delivery and client satisfaction scores. Bloomerang offers a fully remote position with competitive benefits, including health insurance, paid time off, 401k matching, and equipment provided.

Requirements

• Project Management experience (preferably in an external client-facing role)
• Excellent written and verbal communication skills
• Data migration and/or conversion experience at a SaaS company
• Technical skills (familiar with relational tables and databases)

Responsibilities

• Guide new clients through their conversion journey
• Manage a full project load of clients, ensuring on-time project deliverables
• Facilitate check-in calls and virtual meetings during each phase of a conversion with the client
• Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary
• Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey
• Successfully manage a full project load, ensuring conversion milestones are consistently met
• Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients
• Maintain a 90% average on-time delivery record for completed conversions
• Maintain an average CSAT score of 88% or higher in Top 2 ratings

Preferred Qualifications

Nonprofit knowledge

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door