Creative Director - CX & Design

Summary

Join DEPT® as a Creative Director and lead a team in crafting impactful digital experiences. Collaborate with cross-functional teams to deliver large-scale digital products exceeding client expectations. You will be responsible for setting high standards, inspiring teams, and using business acumen to drive results. This remote role requires a location within 50 miles of the New York office. The position offers a competitive salary and benefits package, including healthcare, 401k, PTO, and parental leave. You will report to the VP of Creative, supporting the company's strategic goals.

Requirements

• 10+ years experience in an agency or startup environment
• Demonstrates excellent leadership, strategic vision, and creative inspiration to foster a cohesive and motivated team from diverse backgrounds and disciplines, with strong interpersonal and relationship-building skills
• Strong knowledge of visual design, user-centered experience design, interaction design, brand development, and the creative process
• A love for typography, interaction, traditional graphic design, and technology
• Strong skills in modern design and prototyping tools
• A solid point-of-view and a collaborative nature
• A diverse sense of taste with the knowledge necessary to apply this to various challenges
• Ability to be self-motivated to learn and stay current with emerging technologies as well as the ability to teach others
• A long history of building strong relationships with colleagues, vendors/contractors, and business partners
• An open and curious mind in all areas of creative and design work and the ability to remain positive even in the most challenging of situations
• Possesses strategic thinking and high-level problem-solving abilities to assess and address current and future company needs
• Exceptional communication skills, both written and verbal, with the ability to communicate information, whether technical or non-technical, to clients and employees clearly and concisely
• Excellent organizational skills and a very high level of attention to detail including tracking, recording, documenting, and saving all information, processes, and procedures and searches for and proposes process efficiencies
• High level of ability to set goals and priorities in a constantly changing environment and to work under tight deadlines
• Excellent public speaking skills with the ability to develop plans, build presentations, and comfortably present them professionally and effectively to those outside and within the organization
• Ability to maintain a positive attitude even in the most challenging of situations
• Dedicates time to understand the requested task, or feedback and decisions being made. Isn’t afraid to ask questions to ensure clarity for informed decision-making
• Comfort navigating a complex organization with multiple stakeholders
• Communicates effectively one-on-one and in large groups
• Ability to travel regularly for domestic and international to maintain new business initiatives and build client relationships

Responsibilities

• Lead a project team of 3 to 6 people across multiple projects
• Set high standards for the company's efforts
• Collaborate with the team to drive several large-scale digital projects to completion including websites, branding, content, and more
• Inspire the client as well as the team to define and align on a collective vision
• Use business acumen and strategy to facilitate creative execution and drive results
• Establish a cohesive direction, craft guidelines, build presentation materials, and even assist with production and delivery when required
• Ensure that presentation materials articulate the strategy and vision for the projects and deliverables
• Provide leadership to the team to include putting the client and the team before yourself
• Generate questions and insights for collaborative project kick-off workshops
• Responsible for bringing a point-of-view with fresh perspectives to the team
• Identify opportunities to connect the team to culture in an effort to deepen our thinking and output
• Work with minimal processes in place, solving problems by being optimistic and using proactive thought processes and skills
• Collaborate to ensure that the company’s services and products always exceed the client’s expectations and work to foresee any issues and develop solutions
• Assist with ensuring that projects come in within deadlines and specified budgets
• Identify the decision makers within the client's organization and use excellent interpersonal skills to grow and maintain these relationships
• Work across all departments of DEPT® , the client, and other stakeholders to achieve the desired results and meet the objectives of the company
• Support and grow in the role by actively seeking out and proposing ideas to better improve company operations
• Take on other duties and responsibilities as assigned

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave