Creator Success Lead, Design & Technology I

Summary

Join Kickstarter as a Creator Success Lead, Design & Technology (I) and play a vital role in supporting creators on our platform. You will provide strategic guidance to creators, helping them craft strong campaigns and connect with community resources. Track creator interactions using Kickstarter’s CRM and contribute to educational resources. Support new product features by recruiting beta participants and championing creator needs internally. Collaborate with marketing teams to showcase creators' work. This role requires at least 3 years of professional experience in Design & Technology, strong communication skills, and the ability to assess project quality and innovation. The salary range is $75,000 - $85,000.

Requirements

• At least 3 years of professional experience working in their category of focus (Design & Technology)
• Strong, demonstrated ability to collaborate, and execute on strategic plans that get data driven results
• Exceptional communication skills: adept at speaking and presenting to small and large groups, speaking to the press, and has the ability to represent Kickstarter in a positive light at industry events
• Strong sense of what makes projects within their category of focus standout – ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently

Responsibilities

• Provide strategic guidance to creators, helping them craft strong campaigns, refine their launch strategies, and connect with relevant community resources
• Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support
• Contribute to category-specific educational resources in collaboration with internal teams to better support creators
• Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources
• Support the development and rollout of new product features and services by recruiting beta participants and driving awareness and adoption among priority creators
• Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience
• Utilize Kickstarter’s category-specific curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels

Preferred Qualifications

• Bonus points if they are a creator within their category of focus, entrepreneur, and/or Kickstarter creator
• Bonus points if they have professional experience and connections within an area of potential for Kickstarter (i.e. a domain where we don’t already have a strong audience)

Benefits

• A fully remote workforce with plenty of opportunities to get to know your colleagues
• 100% employer-paid health plan offerings
• 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
• 25 volunteer hours each year to give back to your community
• 16 weeks of parental leave plus fertility/family planning resources
• Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness, and a $500 Role Development Stipend
• Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work