Credentialing Associate

Summary

Join SonderMind as a Credentialing Associate and play a vital role in helping mental health providers get credentialed with insurance payors. You will act as a key point of contact for providers and payors, managing application workflows and ensuring accurate provider information. This role requires strong attention to detail, healthcare credentialing experience, and a service mindset. Success involves mastering the credentialing process, submitting applications independently, and meeting turnaround time and accuracy goals. SonderMind offers a competitive hourly rate, generous PTO, free therapy coverage, comprehensive medical benefits, paid parental leave, a 401k plan, and more.

Requirements

• Exceptionally detail-oriented with a structured and organized approach to work
• Strong written and verbal communicator with a service-first attitude
• Motivated to learn and adapt in a fast-paced environment
• Comfortable working across multiple systems and communication platforms
• Highly accountable and results-driven with a commitment to continuous improvement

Responsibilities

• Act as the credentialing point of contact for assigned providers and insurance payors, including Medicare, Medicare Advantage, and commercial plans
• Prepare, submit, and track credentialing applications using systems such as PECOS, ensuring accuracy and compliance
• Perform primary source verification for licenses, certifications, and other required credentials
• Assist providers with their CAQH profiles to ensure all required information is present for their credentialing application
• Collaborate cross-functionally to resolve provider or payor issues and remove barriers to credentialing
• Maintain up-to-date records for provider demographics, licensure, and payor participation status
• Communicate clearly with providers and partners via phone, email, and text throughout the credentialing process
• Partner with external payors to proactively address delays or missing information

Preferred Qualifications

• Credentialing for Medicare providers, including use of PECOS
• Hands-on experience with primary source verification

Benefits

• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Fourteen (14) company holidays
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!