Credentialing Coordinator

Summary

Join Grow Therapy's Credentialing Operations team as a Credentialing Coordinator, providing first-line support to providers with credentialing questions. You will guide providers through the process, resolve issues, and offer empathetic, clear communication. This role involves using internal tools like HubSpot and Intercom, collaborating with the Support team, identifying process improvement opportunities, and supporting credentialing specialists. The salary range is $55,000-$62,000 USD, depending on experience and location. Grow Therapy offers a variety of benefits, including comprehensive health insurance, flexible working hours, flexible time off, and wellness initiatives.

Requirements

• Have 1–2 years of experience in healthcare credentialing and/or payor enrollment
• Are confident interacting with healthcare providers and comfortable guiding them
• Can manage a high volume of inbound questions with empathy and precision
• Can communicate clearly in writing and verbally and you know how to explain things simply without oversimplifying
• Are organized, detail-oriented, and able to follow process flows accurately
• Thrive in a fast-paced, remote environment and are self-motivated and reliable

Responsibilities

• Acting as Credentialing Department liaison for both internal and external stakeholders by monitoring and responding to provider inquiries
• Respond to provider inquiries about credentialing within a 24-business-hour SLA
• Use internal tools and documentation, such as HubSpot and Intercom to resolve questions with accuracy and professionalism
• Partner with the Support team to help train and upskill non-credentialing teammates on common credentialing issues
• Flag recurring themes or blockers to Credentialing leadership and help identify opportunities to improve automation
• Support the credentialing specialists and manager as necessary

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities