Healthcare Operations Coordinator

Summary

Join our fast-moving team in the Philippines as a Healthcare Operations Coordinator! This full-time, remote role offers a monthly salary of $800. You will play a crucial behind-the-scenes role ensuring smooth healthcare delivery. Responsibilities include scheduling, managing technical issues, ensuring provider compliance, and supporting patients. The position requires strong organizational and communication skills, experience in healthcare operations, and proficiency with scheduling tools and EHR platforms. Apply now to make a real impact!

Requirements

• Must be based in the Philippines
• 2–3 years working in healthcare operations or provider support
• Experience with scheduling tools and EHR platforms
• Comfortable with compliance and policy-driven tasks
• Strong written and spoken communication
• Solid Microsoft Office and database skills
• Able to multitask and stay calm under pressure

Responsibilities

• Audit & Monitor
• Double-check appointment accuracy
• Make sure nurses and assistants are correctly paired
• Track provider travel distances for home visits
• Flag compliance issues and report gaps
• Recommend process improvements based on audit results
• Fix Tech + Handle Issues
• Manage service tickets tied to the EasyTeq platform
• Troubleshoot telehealth problems and translation issues
• Support providers with tech problems or system bugs
• Escalate major tech issues to IT when needed
• Own the Schedule
• Track cancellations and no-show patterns
• Adjust appointments on the fly when things shift
• Support real-time scheduling for providers in the field
• Keep appointment databases accurate and up to date
• Support the Admin Side
• Offboard providers when requested
• Process member terminations and clean up schedules
• Maintain provider credentialing status and updates
• Help with onboarding tasks and new provider setup
• Handle Complaints
• Log, route, and track provider or patient complaints
• Make sure complaints are resolved quickly
• Keep records of all issues and responses
• Analyze + Report
• Monitor performance data: appointment accuracy, no-shows, compliance
• Create reports and spot patterns that need attention
• Keep a full record of all audits and findings

Benefits

• Monthly pay of $800
• Remote role