Credit Controller

Summary

Join Customs Support Group as a Global Support Credit Controller in Poland and support local credit control teams across the group. You will manage operational tasks, ensuring timely and accurate collection activities. Working with various teams and stakeholders, you will improve cash flow, reduce financial risk, and maintain consistent credit practices. Key responsibilities include credit management support, accounts receivable management, customer credit risk assessment, dispute resolution, training and support, and compliance. This permanent role requires a bachelor's degree in a related field, 5+ years of credit control experience (2+ years in a global role), and strong knowledge of accounts receivable and credit risk management. Excellent problem-solving, negotiation, and communication skills are essential.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 5 years of experience in credit control, with at least 2 years in a global or multi-regional role
• Proven experience in managing and optimizing credit control processes across multiple jurisdictions
• Strong knowledge of accounts receivable and credit risk management
• Excellent problem-solving and negotiation skills, with the ability to manage complex customer accounts and resolve disputes
• Proficiency in using various credit management software, ERP systems and Microsoft Office Suite (Excel, Word)
• Strong communication skills, with the ability to work cross-functionally and manage relationships with global stakeholders

Responsibilities

• Credit Management Support: Work closely with local credit control teams to ensure consistent implementation and application of credit policies, procedures, and best practices
• Accounts Receivable Management: Monitor and take action on aging accounts receivable, working with local teams to ensure timely collection and resolution of outstanding balances
• Customer Credit Risk Assessment: Conduct credit reviews of existing customers and assist in the assessment of new customer creditworthiness
• Dispute Resolution: Manage escalated customer disputes, ensuring timely resolution and clear communication between local teams and clients
• Training & Support: Provide ongoing training and support to local credit control teams to ensure they are up to date with company policies, credit processes, and industry best practices
• Compliance: Ensure adherence to internal policies, regional regulations, and global financial standards in all credit control activities

Preferred Qualifications

• Fluency in English; additional language skills are a plus; especially German and Italian are desirable
• Familiarity with international credit control regulations and practices is an advantage