Crisis Support Program Manager

Summary

Join Mantra Health as a Program Manager to lead the daily operations of their ConnectNow service, an on-demand support line for college students. You will oversee a team of behavioral health providers, ensuring clinical quality and managing performance. This role involves direct student care, requiring swift assessment of behavioral health needs and crisis intervention coordination. You will also maintain clinical protocols, collaborate with other teams to improve the platform, and ensure compliance. The schedule is 9 a.m. - 6 p.m. EST, Monday-Friday, with flexibility for after-hours support. Mantra Health offers a competitive salary and benefits package.

Requirements

• Hold an active, independent clinical license (e.g., LCSW, LPC, LMFT, Licensed Psychologist) with no restrictions to practice psychotherapy or counseling
• Minimum 2 years of experience managing a behavioral telehealth call center or triage line serving high-acuity populations
• Minimum 5 years of clinical experience providing high-quality mental health care, with a strong focus on crisis response and risk management
• Demonstrated ability to model empathy and provide supportive supervision to behavioral health providers, while building trust with service recipients
• Proven track record of collaborating cross-functionally to improve both clinical care and operational workflows
• Skilled in exercising independent clinical judgment in high-pressure and fast-paced settings
• Data-driven mindset with the ability to monitor KPIs and use insights to optimize service delivery and team performance
• Technically proficient and comfortable navigating multiple platforms (e.g., Zoom Contact Center, Healthie, EHR, Slack, Google Workspace, Notion, Asana)

Responsibilities

• Lead performance management and coaching for a team of behavioral health providers delivering crisis and on-demand emotional support
• Proactively identify service or platform issues and implement solutions to ensure seamless, uninterrupted care
• Maintain and update clinical protocols, operational guidelines, and training materials to support service consistency and quality
• Monitor and evaluate service quality, using data and feedback to drive continuous improvement
• Collaborate with product and engineering teams to enhance the ConnectNow technology platform and user experience
• Ensure ongoing compliance with all relevant laws, regulations, and clinical standards for behavioral health services
• Provide direct support to students via phone or video, including risk assessment, crisis de-escalation, safety planning, and appropriate follow-up
• Manage and maintain the provider schedule, ensuring adequate coverage across all shifts to meet student demand and support timely service delivery

Benefits

• Salary: $90K annually + Bonus
• 401k
• Medical, vision, and dental coverage for employees, spouses, and dependents
• Flexible work location
• Generous PTO + Company Holidays
• Commuter card, if you commute
• Access to One Medical
• Inclusive parental leave
• Free Telehealth-specific medical malpractice insurance