CRM Administrator

Summary

Join LearnWorlds as a CRM Administrator and play a critical role in enabling go-to-market teams to execute efficiently. You will own and evolve the HubSpot CRM instance, ensuring data accuracy and supporting cross-functional teams. Responsibilities include managing user access, workflows, and integrations; maintaining data hygiene; supporting marketing and sales operations; building reports and dashboards; and troubleshooting CRM issues. This key operations role requires 3+ years of HubSpot or similar CRM administration experience, proven ability to manage complex workflows, and strong analytical skills. The ideal candidate will also possess experience with various tools and possess a deep understanding of lead lifecycle and B2B funnel management. LearnWorlds offers a fully remote work option, along with various benefits including health insurance, paid time off, a personal training budget, and more.

Requirements

• 3+ years of hands-on experience administering HubSpot or similar CRM platforms (e.g., Salesforce, Zoho)
• Proven ability to create, manage, and document complex workflows and automation logic
• Deep understanding of lead lifecycle, B2B funnel management, and CRM best practices
• Proficiency in data validation, deduplication, segmentation, and database management
• Experience supporting both inbound marketing and sales-led motions
• Strong analytical skills; ability to build actionable reports and dashboards
• Comfortable working cross-functionally with marketing, sales, product, and customer success teams
• Excellent attention to detail, process orientation, and communication skills

Responsibilities

• Own the day-to-day administration of HubSpot, including user management, workflows, properties, and integrations
• Maintain CRM data hygiene and governance to ensure accuracy, deduplication, and segmentation integrity
• Support Marketing Ops and Demand Gen teams in campaign setup, lead routing, and lifecycle automation
• Partner with Sales Ops to continuously refine lead scoring, funnel stages, and pipeline visibility
• Build and optimize reports and dashboards across GTM teams to track KPIs, velocity, and conversions
• Troubleshoot CRM issues and coordinate solutions with internal stakeholders and external vendors
• Document CRM processes, field mappings, workflows, and standard operating procedures
• Implement rules for lead deduplication, disqualification, and source attribution to support forecasting
• Support integration of third-party tools (e.g., Clearbit, Segment, Zapier, Influ2) into HubSpot
• Collaborate with Product and CX teams to improve trial tracking, support-sourced lead handling, and customer lifecycle data

Preferred Qualifications

• HubSpot certifications in Marketing Hub, Sales Hub, or Operations Hub
• Familiarity with tools like Segment, Zapier, BrandVerity, or data enrichment APIs
• Experience with RevOps functions in a SaaS or PLG environment
• Understanding of GDPR and data privacy best practices for CRM systems
• Previous involvement in CRM migrations or implementing cross-system integrations
• Experience supporting international GTM efforts (multi-region lead routing, field mapping, etc.)

Benefits

• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats