CRM Systems Administrator

Summary

Join CoinsPaid, a leading crypto payment gateway, as we seek a specialist in operational services. This part-time role blends operational tasks (technical support and user training) with project work and change management. You will provide technical support for various CRM platforms, configure services, monitor performance, and design optimal business processes. The ideal candidate possesses experience in services administration, user support, and strong analytical skills. CoinsPaid offers a remote-first work environment, a passionate team, and the opportunity to contribute to a rapidly growing international company.

Requirements

• Experience in services and platforms administration, configuration and development
• Experience in collaboration with end users of systems and services, providing technical support and users training
• Strong analytical and problem-solving skills, with a focus on reducing support requests and optimizing tools
• Proactive and resourceful approach to technical challenges, learning new services and process improvements

Responsibilities

• Provide technical support for Salesforce, Intercom, PandaDoc and other CRM platforms, focusing on reducing the volume of support requests and stability
• Configure services to achieve business objectives and KPIs
• Monitor and evaluate services performance through regular regression testing, identifying and resolving potential issues proactively
• Analyze and design optimal business processes, integrating CRM platforms to enhance operational efficiency
• Collaborate with stakeholders to define and agree on project requirements
• Develop technical solutions based on defined requirements, including testing plans and test execution
• Prepare and conduct solution demonstrations, ensuring stakeholders involvement in reviewing the proposed changes. Incorporating user feedback for continuous improvement
• Create documentation and training materials to support users and internal teams
• Maintain and enhance the knowledge base

Preferred Qualifications

• CRM platforms administrations skills (Salesforce preferred), including reports generation, campaigns development. Salesforce Administrator certificate is a plus
• Omni-channel platforms configuration skills (Intercom preferred), including automations development, settings configuration, team performance monitoring
• ESigning solutions configuration skills (PandaDoc preferred), including configuration, integrations developments, reports creation
• Knowledge of automation solutions (Zapier preferred) for integrations and automations development
• Familiarity with BI visualisation tools (Tableau preferred) for defining requirements and validate outputs for reporting and analytics
• Experience with prompt engineering and generative AI tools (e.g., text-to-text and text-to-video applications)
• Habit of independent research (proactive “googling”) and leverage vendor technical support to resolve issues and improve system functionality

Benefits

Remote work