Remote CSM I

Summary

Join Carrot Fertility as a Customer Success Manager I to delight Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team.

Requirements

• Bachelor’s degree 0 years of experience or 1 year of experience in customer success, customer support, or account management in a high-growth, technology environment
• Detail-oriented
• Passion for supporting customers and teamwork
• Ability to follow detailed processes, thorough and focused in work output
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Responsibilities

• Answer inquiries, provide support, and answer questions about Carrot’s products and services
• Execute day-to-day responsibilities via email and ticketing systems, prioritizing work to meet requirements of internal and external customers
• Manage daily employer eligibility files, including support of new files set up and ownership of ongoing file success

Preferred Qualifications

• Experience with Salesforce or other CRM
• Some familiarity with Carrot’s buyers (HR benefits leaders)
• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
• Collaborative approach to daily responsibilities, leveraging resources and supporting team members in work completion
• Process-oriented with an efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
• Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

Benefits

• Health insurance
• Retirement benefits
• Short- and long-term incentives
• Parental leave