TeamDynamix is hiring a
Customer Account Executive

Summary

The job is for a remote Customer Account Executive at TeamDynamix. The ideal candidate should have SaaS sales experience, be skilled in customer service, and have strong active listening and critical thinking skills. The role involves developing negotiation strategies, establishing buying influences, becoming a subject matter expert on licensing models, scoping out consulting engagements, and prospecting for new opportunities.

Requirements

• Associates degree; bachelor’s degree preferred
• 3 - 5+ years of SaaS sales experience with a documented history of success
• Ability to use customer relationship management (CRM) software
• Skilled in customer service focus to include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
• Strong active listening and critical thinking skills
• Excellent time management skills
• Team player mindset with a track record of building positive relationships with peers and others within a company
• Ability to travel 1-2 times per year

Responsibilities

• Work with current clients to develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship in assigned accounts
• Establish buying influences, budgets, and purchasing criteria for assigned accounts
• Become a subject matter expert on TeamDynamix licensing models to provide both sales and customers assistance in licensing discussions
• Connect with customers to scope out any consulting, implementation, or professional services engagements and work to ensure continued engagement and customer value realization
• Work closely with Solutions Consultants to engage in product discovery calls and provide demos for expansion opportunities
• Generate and develop new opportunities in assigned accounts through prospecting

Benefits

• Competitive compensation that reflects employees’ skills and contributions
• Comprehensive health insurance plans
• Wellness programs that promote physical and mental well-being
• Traditional and Roth 401(k) savings options with company match
• Remote-first with flexible working hours
• Prioritized work-life balance, with 15 observed days off in addition to PTO
• Family-friendly policies including paid parental leave
• Paid life insurance, short-term, and long-term disability insurance
• Regular acknowledgement of achievements with recognition programs
• Counseling services and resources for personal and professional challenges
• Transparent communication about company goals, strategy, and performance
• Regular feedback sessions and performance reviews
• Anti-bias and anti-harassment training programs
• Trust and autonomy in decision-making within your role
• Work environment that encourages you to be your authentic self
• Flat management structure with approachable leaders who want to hear your feedback
• Backed by two private equity firms that invest in high-growth private companies across North America