Customer Account Manager

Summary

Join Acquia as a Customer Account Manager and cultivate strong relationships with our Federal, State & Local government and Higher Education clients. You will be responsible for managing accounts, ensuring renewals, and identifying new opportunities. This role requires strong communication, collaboration, and problem-solving skills, along with experience in customer interaction and account management. You will work closely with various internal teams to provide exceptional customer service and drive account success. Acquia offers a comprehensive benefits package, including competitive healthcare, wellness programs, and paid time off. This is a fantastic opportunity to work with cutting-edge open-source technology in a fast-paced environment.

Requirements

• 1+ year experience interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive account retention with minimal oversight from management
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities when speaking to a customer
• Incredibly detail oriented, ability to manage multiple/conflicting priorities
• Ability to perform in a fast paced environment
• Google Suite knowledge including Docs, Sheets, and Slides

Responsibilities

• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
• Guide customers through onboarding of products and services
• Maintain control of account direction and strategy
• Build relationships with strategic leadership level customer contacts
• Identify new opportunities and work to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Must be able to proactively drive accounts with minimal oversight
• Strong collaboration with internal teams
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Preferred Qualifications

Experience with Salesforce.com, Gainsight, Jira, Clari and other tools

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs