Customer Success Account Manager

Summary

Join Coupa as a Customer Success Account Manager (CSAM) and play a pivotal role in ensuring contract renewals, identifying cross-sell opportunities, and achieving revenue growth targets. You will manage customer relationships, develop success roadmaps, conduct business reviews, and build account penetration models. This role requires strong customer management skills, experience in quota-carrying roles, and expertise in procure-to-pay or source-to-contract domains. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact. The position is remote.

Requirements

• Experience in a quota-carrying role and used to working to sales KPIs
• Procure-to-Pay or Source-to-Contract domain expertise
• Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
• Strong background in customer/client management
• Experience in developing and maintaining executive relationships and associated influencing strategies
• Project management including leading disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives

Responsibilities

• Managing relationships and monitoring customer performance
• Developing customer success roadmap
• Driving periodic business reviews and developing account strategy
• Build out an account penetration model that encourages multi-angle access to key accounts
• Align overall value messaging targeted towards the chief economic buyer in target accounts
• Identifying expansion and growth opportunities within customer accounts
• Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized
• Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
• Sharing standard processes ideas, product information, and relevant Coupa news
• Provide a consistent point of contact for customers and an advocate for the customer within Coupa

Benefits

• Pioneering Technology
• Collaborative Culture
• Global Impact
• Remote work