Customer Accounts Officer

Summary

Join Kwanii as a Customer Accounts Officer and excel in managing customer billing and accounts processes, ensuring accuracy, transparency, and efficiency. You will maintain customer data, reconcile reports, and support seamless account operations. Responsibilities include managing customer accounts in CRM and billing systems, processing payments, handling inquiries, monitoring credit card expirations, preparing billing runs, and reconciling accounts. You will collaborate with internal teams to improve processes and build scalable systems. This role supports clients in Australia and New Zealand and requires 3-5+ years of experience in billing and reconciliation, preferably in telecommunications. The position offers work-from-home flexibility and various benefits.

Requirements

• 3–5+ years of experience in Billing & Reconciliation (preferably in the telecommunications industry)
• Strong mathematical and analytical skills with proficiency in Excel (including formulas for data analysis)
• Experience using cloud-based accounting platforms (e.g., Xero)
• Excellent written and verbal communication skills
• Proven critical thinking and problem-solving abilities

Responsibilities

• Maintain and manage customer accounts within CRM and billing systems
• Set up service profiles, tariffs, contract dates, and direct debit information
• Process manual payments and handle account-related enquiries through CRM ticketing
• Monitor credit card expirations and send payment reminders or notifications of failed payments
• Prepare and validate billing runs to ensure accuracy and timeliness
• Reconcile vendor accounts, cash receipts, and product-level transactions
• Generate activity and reconciliation reports as needed for internal team meetings
• Collaborate with internal teams to identify improvements in the accounts process and build scalable systems

Preferred Qualifications

• Background in telecommunications billing processes
• Ability to work independently while collaborating across teams
• Detail-oriented with strong organizational skills
• Resilient and positive mindset with a continuous improvement attitude

Benefits

• Work-from-home flexibility
• Regular online training and development opportunities
• Supportive, collaborative team culture
• Performance reviews and career progression
• A professional yet casual work environment
• Opportunities to grow within a fast-paced tech company
• 13th Month pay
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave
• HMO upon regularization
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats