Account Executive, Customer Base

Summary

Join Runway, a collaborative business planning platform, as an Account Executive to build and scale our sales engine. You will own renewals and expansions, working closely with leadership and product teams. This role is ideal if you thrive in fast-paced environments, enjoy thinking like a buyer, and want to sell a product solving real problems for modern finance teams. You will execute post-sale motions, partner with Customer Experience Managers, build customer AEs playbooks, and collaborate cross-functionally. Become a Runway product expert, identify expansion opportunities, and contribute to GTM strategy. This is a remote-first position based in North America.

Requirements

• 3+ years of experience in SaaS sales or customer success with renewal ownership, ideally at a startup (<$20M ARR)
• Demonstrated success owning commercial outcomes across post-sale engagements
• A track record of building or improving internal processes—you’re not afraid to start from scratch and iterate fast
• A bias for action and the ability to operate with urgency and ownership, especially in ambiguous environments
• A growth mindset—you reflect on wins and losses and continuously level up
• A team-first mentality—you value feedback, share learnings, and support others
• The ability to clearly speak to results you’ve owned, backed by metrics and examples

Responsibilities

• Own and execute all commercial post-sale motions: renewals and expansion opportunities across hundreds of customers that are <500 employees in size
• Partner closely with Customer Experience Managers and leverage AI-powered tooling to articulate value clearly and consistently, tying Runway’s impact to customer goals and business outcomes
• Execute some of Runway’s first-ever renewals, helping to define how we approach customer success commercially
• Build and operationalize our customer AE playbook: expansion motions, churn risk mitigation, and renewal processes
• Collaborate cross-functionally with RevOps, CX, Product, and GTM Engineering to create seamless, measurable customer journeys
• Become a Runway product expert, deeply understanding how customers use our platform and where we can unlock further value
• Use product usage signals, CX insights, and commercial context to proactively identify expansion opportunities
• Contribute to GTM strategy and feedback loops across sales, success, and product with a focus on efficiency, repeatability, and impact

Benefits

Remote work, flexible hours