MoneyLion is hiring a
Customer Advocate

Summary

Join our team as a Customer Advocate, Trust & Safety at MoneyLion! We're looking for a detail-oriented and excellent communicator to investigate claims of ID Theft, unauthorized charges, account takeover, and other risk functions. As a key member of the Trust & Safety team, you'll work proactively to identify fraudulent accounts and create solutions to mitigate fraud. If you have prior investigations or Fraud experience, excellent communication skills, and can multitask with ease, we'd love to hear from you!

Requirements

• A minimum 2+ years with prior investigations or Fraud experience
• Previous e-commerce or Financial experience preferred
• Ability to multitask and manage multiple cases and projects simultaneously
• Ability to evaluate risks and the impact of decisions on an overall organization
• Excellent communication skills: written and verbal, basic phone center soft skills
• Ability to write concise and factual investigative reports
• Good conflict resolution/problem-solving skills that focus on preventing monetary loss
• Ability to de-escalate complex situations
• Analytical, statistical reporting and research skills
• Ability to operate in a fast-paced environment with a sense of urgency and attention to detail
• Consistency with meeting productivity expectations
• Excellent organizational, analytical, and critical thinking skills
• Ability to analyze situations and issues, identify options, draw logical conclusions
• Exceptional problem-solving skills
• Experience using a CRM such as Salesforce, Kustomer, Zendesk
• Experience using Data Analysis Tools Such as Looker, Periscope, Qualtrics

Responsibilities

• Detect, analyze, and mitigate risk and suspicious activity
• Identify remediation opportunities and coordinate performance improvement plans
• Interact directly with multiple cross-functional partners
• Resolve complex issues with little or no supervision
• Independently investigate and resolve problems that require in-depth analysis
• Work with peers, management, and business leaders to communicate fraud trends and share best practices, ideas, and information
• Assist and ensure timely and accurate completion of ongoing projects and goals to mitigate risk
• Monitor workflow and make recommendations for efficiency gains
• Work both independently and within a team unit to optimize success
• Strong time management and be able to handle a large volume of work assignments
• Communicate effectively to customers and team members (verbally and written)

Benefits

• Competitive salary packages
• Comprehensive medical, dental, vision and life insurance benefits
• Wellness perks
• Paid parental leave
• Generous Paid Time Off
• Learning and Development resources
• Flexible working hours