Boldr is hiring a
Customer Advocate

Summary

The job description is for a Customer Advocate role that involves interacting with customers to address inquiries and resolve complaints about the client's products and services. The position requires 6 months to 1 year of customer service experience, basic knowledge of cloud-based applications and MS Office applications, excellent communication skills, strong phone contact handling skills, an ability to understand and communicate complex ideas, aptitude to learn new technology, systems, and applications, and a customer-oriented mindset.

Requirements

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage