Remote Customer Agent

Summary

Join our innovative AI platform as a Customer Agent to deliver exceptional customer service, manage inbound calls, and resolve user inquiries. As a key player in maintaining high customer satisfaction, you will contribute to the overall success of the business.

Requirements

• College educated preferably
• Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment
• Strong verbal and written communication skills in English, with a professional and neutral accent
• Exceptional listening skills, empathy, and the ability to resolve customer issues calmly and effectively
• Ability to handle multiple tasks simultaneously while maintaining a high standard of work
• Must have a quiet, noise-free workspace suitable for taking calls

Responsibilities

• Provide exceptional support to our users via live chat, email, and review sites such as Google Reviews or Trustpilot
• Troubleshoot technical issues related to the AI headshot generator platform
• Answer user questions about features, pricing, and billing
• Offer guidance and best practices for creating professional headshots with our AI technology
• Proactively identify and resolve user concerns to ensure satisfaction
• Document customer interactions and feedback for continuous improvement
• Stay up-to-date on new features and product updates to effectively assist users

Preferred Qualifications

• Availability to work on a rotating schedule, including shifts from 12:00 PM - 8:00 PM Eastern and occasional weekends
• Ability to remain positive and professional, even in challenging customer situations

Benefits

• Work Remotely: Enjoy the flexibility of a fully remote role, allowing for a better work-life balance
• 5-Day Work Week: Benefit from two days off each week, ensuring ample rest and recovery
• Competitive Salary: $900-$1500/month
• Professional Growth: Access opportunities for skill development and career advancement in a rapidly growing AI company
• Collaborative Team Environment: Be part of a supportive, forward-thinking team where your ideas and contributions are valued