Customer Support Specialist

Summary

Join Chuffed.org, a crowdfunding platform supporting social justice movements, as a part-time Customer Support Specialist. This fully remote role requires 12 hours per week on weekends, providing support to campaigners and donors via email. You will advocate for the community, enhance customer support, maintain the knowledge base, and ensure platform safety. This position offers a flexible schedule, work-life balance, and the opportunity to collaborate with a team of industry-leading marketers and digital engineers.

Requirements

• You have at least two years of experience in a customer support role
• You’re a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
• You’re customer-focused and enjoy advocating for a better user experience
• You’re highly organized and efficient , able to prioritize tasks effectively
• You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set
• You’re passionate about social justice and excited to help Chuffed campaigners succeed

Responsibilities

• Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed’s tools and products. Your communication with customers will be via email
• Advocate for our community by sharing insights and feedback with the Engineering, Product, and Marketing teams, ensuring customer needs remain at the heart of what we do
• Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
• Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information
• Help keep the Chuffed platform a safe space by identifying and addressing any illegitimate campaigns

Benefits

• Work autonomously from home and meet up with the team intermittently to collaborate in-person
• Most of our team are based in NSW but we’re open to remote employees within Australia
• Work alongside industry leading marketers and digital engineers in a small and agile team with deep industry connections
• Spend your days amplifying the work of campaigners pushing for progressive social change around the world