Honeycomb.io is hiring a
Customer Architect

Summary

The job is for a senior level Customer Architect position at Honeycomb, a remote-first observability platform company. The role involves leading customers in the application of Honeycomb and Observability practices, partnering with Customer Success Managers, becoming a subject-matter expert in Sampling and Refinery sampling proxy, and more.

Requirements

• A general understanding of OpenTelemetry, it’s various projects and components, and ecosystem
• The ability to effectively understand a typical web application's flow and overall function well enough to instrument that application
• Working knowledge of popular Cloud platforms (AWS, GCP, or Azure), Infrastructure-as-Code tooling (Terraform, Kubernetes, Helm) and CI/CD platforms and practices (CircleCI, Github Actions, etc)
• Previous System Operations or Software Development experience
• Fluency in at least one of these programming languages: Ruby, Python, Go, JavaScript, Java or .Net
• Authorized to work in the UK

Responsibilities

• Lead customers in the application of Honeycomb and Observability practices in order to meet customer’s stated technical and business goals
• Partner with Customer Success Managers to articulate the Honeycomb value proposition, vision, and strategy to prospective customers
• Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling proxy
• Work hands-on with, teach, coach, and mentor engineering teams and leaders in Observability and SRE concepts
• Troubleshoot and develop both technical and sociotechnical solutions to customer issues in ways that discrete roles (like Support and Development teams) cannot
• Create high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
• Representing the customer in internal meetings with Engineering and Product Management
• Keeping up to date on Honeycomb technologies and product offerings

Preferred Qualifications

• Bonus points for familiarity with multiple programming languages and/or frameworks
• Excellent written and verbal technical communication skills

Benefits

• Base + bonus/ commission for on target earnings (OTE) of £139,000- £154,000 based on level of experience
• A stake in our success - generous equity with employee-friendly stock program
• Compensation benchmarked to San Francisco market - no matter of where you live (or move)!
• A remote-first mindset and culture (really!)
• 100% employee coverage for Health, Dental, Vision, Life and Disability insurance (effective May 1st)
• Time To Recharge - Unlimited PTO, paid sabbatical, an expressed minimum for taking time off, and 14 US company holidays in 2022
• Pick Your Perk - $600 a year to spend on the perks that you care about most
• Work Life Balance and Flexible Schedule options
• The tech you need AND a $500 Home Setup Stipend
• ��100 Monthly Cell Phone/Internet/Co-working Space Allowance
• ��1000 Annual Professional Development Allowance
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Semi-annual performance conversations (we call them Review & Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact
• Annual compensation review, benchmarking to industry and inflation changes