Pulumi Corporation is hiring a
Customer Success Architect

Summary

The job description is for a Customer Success Architect at Pulumi who will provide technical guidance to customers, drive business outcomes, and build relationships with customers and executives. The role requires 5+ years of experience in complex enterprise software solutions, customer success roles, or highly relatable functions and 3+ years in a customer-facing role.

Requirements

• 5+ years of experience in complex enterprise software solutions engineering, consulting or architecture,customer success roles, or highly relatable functions involving discovery, scoping, prioritization, and managing cloud architecture and deliverables
• 3+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively

Responsibilities

• Act as a trusted advisor and an extension of some of the world’s most sophisticated cloud and platform engineering teams by providing timely, responsive and collaborative engagement with your assigned accounts, and coordinating with distributed teams to accomplish asynchronous objectives and actions
• Be accountable for success within a subset of named accounts through adoption, use case expansion, value realizations, and (ultimately) revenue growth for Pulumi. These actions also include on-boarding, continuous enablement and provide proactive technical support
• Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers and open-source and commercial cloud services
• Build relationships with practitioners and executives with our most valued customers
• Work alongside Pulumi Account Executives to map accounts and drive deeper engagements horizontally across your customer segment
• Close the loop between customers, product and engineering teams, championing the product to the customer and bringing their requirements to the roadmap

Preferred Qualifications

• Familiarity with customer QBR meetings, conducting customer training sessions, facilitating customer briefings, and addressing troubleshooting issues is also beneficial
• Deep familiarity with core web infrastructure, application modernization, and software development best practices, Open Source technologies, public and private cloud platforms
• Proficiency in using at least one infrastructure-as-Code tool (eg. Pulumi, Terraform, AWS CDK), and should be comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, Java, C#, .NET, F#

Benefits

• Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance
• Time Off. - Unlimited personal time off (PTO) we ask that employees take at least 3 weeks off during the year in addition to the two annual company-wide wellness weeks and 13 US holidays
• 401K (US Only) -. with employer match
• Parental Leave. - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
• Remote-First. - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely
• Professional Development & Growth. - We encourage a lifelong learning mindset and every employee is given an annual professional development budget
• Equity. - As a small but growing startup, we all act like owners and you will earn equity in the company
• Additional Funds. - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!