Customer Assist Consultant

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, and contribute to a leading Australian and New Zealand aggregator group. This role involves managing customer accounts, responding to inquiries, and ensuring compliance. You will need a Bachelor's degree, 2-4 years of AU Financial Services experience, and customer service expertise. The position offers a competitive salary, vacation leave, sick leave conversion, additional leave credits, HMO coverage, government benefits, a 13th-month pay, financial assistance, a referral bonus program, company events, and complimentary facilities. The work schedule is Monday-Friday, 9:00 AM - 6:00 PM AEST.

Requirements

• Bachelor's Degree
• 2-4 years of AU Financial Services experience
• Experience in Customer Service and Account Management
• Demonstrated experience managing customer account
• Proven ability to manage competing priorities and maintain meticulous records
• Intermediate skills in Microsoft Office (Outlook, Word, Excel) are essentials

Responsibilities

• Manage and respond to inbound customer queries, providing clear and empathetic support
• Conduct outbound contact to support account administration and customer inquiries
• Create and maintain accurate customer records, ensuring all interactions are documented
• Ensure compliance with financial, tax, and privacy regulations in all customer interactions
• Adapt to system enhancements and process changes as part of a dynamic environment
• Proactively engage in continuous learning and professional development

Preferred Qualifications

Experience with novated leasing, accounts payable, and familiarity with accounting software, particularly Xero

Benefits

• Competitive salary package and annual performance review
• Bi-Annual Vacation Leave credit/allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance)
• Mandatory Government Benefits and 13th Month Pay
• Financial Assistance program through one of the leading FinTech Company in Philippines
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself
• Regular Company Events, Work Life Balance
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost