Remote Customer Success Consultant - RTSM

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Customer Success Consultant, you will provide effective customer service for all internal and external customers by using knowledge of company products and programs.

Requirements

• Two+ year degree or equivalent experience
• One+ years of experience in a customer support role
• One+ years of experience in a regulated industry
• One+ years of RTSM/IRT experience
• Microsoft Office experience (Excel, Word, PowerPoint)

Responsibilities

• Support the Project Manager with activities through Start-up
• Be the primary point of contact through Maintenance and Closeout of a project
• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
• Respond to inquiries about projects
• Lead various project status and review meetings

Benefits

Work Anywhere company, supporting flexibility to work from home or in the office