Customer Care Agent

Summary

Join Gameloft, a leading global mobile and video game publisher, as a Customer Care Agent! In this role, you will provide support to customers worldwide, resolving their issues using dedicated web tools. You will manage cases, escalate complex issues, and identify recurring problems to prevent future occurrences. This position requires fluency in English and Ukrainian, along with advanced Spanish. Gameloft offers a competitive salary, benefits including medical insurance and paid time off, and opportunities for professional growth within a dynamic international team.

Requirements

• Fluent level of English, Ukrainian
• Upper-Intermediate or Advanced level of second language Spanish is required
• Microsoft Office skills
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Responsible and patient

Responsibilities

• Provide support to the customers: identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support
• Keep a record of each case in another dedicated web tool
• Escalate cases that need a deeper investigation to the corresponding teams when needed
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones

Preferred Qualifications

Previous working experience in customer support

Benefits

• Join a top global mobile and video games publisher using the latest technologies
• Work with a talented international team in a friendly, creative environment
• Gain experience in the fast-paced and innovative video games industry
• Contribute to high-ranking products recognized worldwide
• Grow your career with dynamic promotions and global opportunities
• Possibility to work remote in a global product company with talented people
• Competitive salary according to the qualifications
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days
• Medical insurance, psychologist
• Parental leave
• Own educational platform with courses, training programs, certifications
• Employee Referral Program with great bonuses
• Technical support and equipment