Remote Customer Care Agent

Summary

The job is for a Bilingual Customer Care Agent working remotely in Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua. The work schedule is Monday-Friday, 9 am - 5 pm EST. The role involves customer service tasks and the requirements include specific experience, education, hardware, software, office setup, and internet requirements.

Requirements

• C1/C2 English and Spanish writing and speaking skills
• At least 1 year of experience in customer service roles, preferably remote
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone

Responsibilities

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems
• Resolve customer issues and concerns in a professional and timely manner
• Accurately document customer interactions and maintain detailed records in our customer service database
• Adhere to company policies and procedures regarding customer interactions and data privacy
• Provide feedback to the management team on customer trends, product issues, and process improvements
• Assist with additional customer service tasks and projects as needed
• Receive inbound calls and follow up on clients when needed

Benefits

• Entry-level payment rates: $4/hr (approx $640-740/month)
• Ongoing pay increments at each work anniversary
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
• 7 US federal holidays as paid time off
• 4 days paid time off (over 65% of our clients provide even more PTO days)
• Monthly stipend for medical insurance (after an induction period)
• Birthday/Anniversary bonuses
• Gym/Wellness allowance
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gatherings