Customer Care Agent

Summary

Join Gameloft, a leading game developer and publisher, as a Customer Care Agent and provide support to customers worldwide. You will handle customer inquiries via email and phone, utilizing dedicated web tools to track and resolve issues. The role requires fluency in English and Ukrainian, along with intermediate/advanced French. Experience in customer support is a plus. Responsibilities include identifying and solving customer problems, managing web tools, escalating complex cases, and identifying recurring issues to prevent future problems. Gameloft offers a competitive salary, remote work possibilities, paid time off, medical insurance, parental leave, and professional development opportunities.

Requirements

• Fluent level of English, Ukrainian
• Upper-Intermediate or Advanced level of second language French is required
• Microsoft Office skills
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Responsible and patient

Responsibilities

• Provide support to the customers: identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support
• Keep a record of each case in another dedicated web tool
• Escalate cases that need a deeper investigation to the corresponding teams when needed
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones

Preferred Qualifications

Previous working experience in customer support is a plus

Benefits

• Join a top global mobile and video games publisher using the latest technologies
• Work with a talented international team in a friendly, creative environment
• Gain experience in the fast-paced and innovative video games industry
• Contribute to high-ranking products recognized worldwide
• Grow your career with dynamic promotions and global opportunities
• Possibility to work remote in a global product company with talented people
• Competitive salary according to the qualifications
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days
• Medical insurance, psychologist
• Parental leave
• Own educational platform with courses, training programs, certifications
• Employee Referral Program with great bonuses
• Technical support and equipment