PetLab Co. is hiring a
Customer Care Agent

Summary

The job is for a Customer Care Agent at Petlab Co., a fast-growing pet supplement business. The role involves answering customer calls, providing solutions, and supporting customers through various channels. The ideal candidate should have 1-3 years of relevant work experience, be fluent in English and German, and familiar with helpdesk software.

Requirements

• 1-3 years relevant work experience
• Fluent in English and German

Responsibilities

• Answering calls from customers and helping them find solutions
• Helping support customers in other channels like email, chat, or text

Preferred Qualifications

• Familiarity with helpdesk software
• Knowledge of Microsoft 365 software is preferred
• Experience in a direct-to-consumer environment is preferred

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Flexible Working Hours – We focus on results and trust people to manage their time
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year
• Generous Learning and development budget – We always want you to keep learning
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary
• Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity
• Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental