Via is hiring a
Customer Support Agent in Germany

Summary

The job is for a remote Customer Support Agent in Germany, Netherlands or England to provide telephone and email support for Via's on-demand services. The role offers opportunities for growth and increased compensation, flexible shifts with shift bonuses, and 30 days of vacation (Germany) or 25 days (Netherlands and UK).

Requirements

• Speak fluent German (at least C1 level) and have knowledge of the English language
• Be a good communicator and able to always find the right tone in different contexts
• Enjoy providing advice and support over the phone
• Remain calm even in stressful situations and able to develop creative solutions in real time

Responsibilities

• Ensure the smooth daily operation of our services by providing telephone and email support
• Work shifts that fit into your life and receive appropriate shift bonuses for night time work, weekends or public holidays
• Provide support to our drivers and passengers in all matters and help them with their questions or concerns
• Care for customer satisfaction and make sure that issues are resolved

Preferred Qualifications

Experience as a call center employee, although not required, is beneficial

Benefits

• 100% work from home, as long as you’re based in one of these countries: Germany, Netherlands, UK
• State of the art hardware for you to perform your work worry free
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
• ���14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
• 30 days of vacation per year (if you are based anywhere in Germany). 25 days of vacation both in England and Netherlands