Via is hiring a
Customer Support Agent in United Kingdom

Summary

The job is for a Customer Support Agent at Via, a company transforming transportation. The role involves providing support, ensuring smooth operation of services, and resolving customer issues. It can be done remotely from Germany, Netherlands, or England. The candidate should have fluent German (C1 level) and English language skills, good communication skills, and the ability to work with modern IT tools.

Requirements

• Speak fluent German (at least C1 level) and have knowledge of the English language
• Be a good communicator and able to always find the right tone in different contexts
• Enjoy providing advice and support over the phone
• Remain calm even in stressful situations and able to develop creative solutions in real time

Responsibilities

• Ensure the smooth daily operation of our services by providing telephone and email support
• Work shifts that fit into your life and receive appropriate shift bonuses for night time work, weekends or public holidays
• Provide support to our drivers and passengers in all matters and help them with their questions or concerns
• Care for customer satisfaction and make sure that issues are resolved

Preferred Qualifications

Have experience as a call center employee, but not required

Benefits

• 100% work from home, as long as you’re based in one of these countries: Germany, Netherlands, UK
• State of the art hardware for you to perform your work worry free
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
• ���14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
• 30 days of vacation per year (if you are based anywhere in Germany). 25 days of vacation both in England and Netherlands