Customer Care Associate

Summary

Join Third Bridge, a leading investment research firm, as a Helpdesk specialist maintaining the internal Helpdesk portal using a ticket management interface. You will ensure effective ticket coverage, process improvement, and adherence to SLAs for internal researchers and external specialists. This role requires compliance with strict procedures (GDPR and PII) and collaboration with global team members. Responsibilities include resolving customer queries, ensuring positive client experiences, and answering inquiries through various communication channels. The position offers competitive compensation, paid time off, learning and development opportunities, health and well-being benefits, life insurance, flexible work options, and a fun work environment.

Requirements

• 1+ years relevant administrative and/or customer service experience
• Excellent interpersonal, written and verbal (over the phone) communication skills
• Ability to handle stringent deadlines/multi-tasking
• Motivated self-starter, organized, detailed-oriented and ability to work independently

Responsibilities

• Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
• Ensure positive experience for our internal/external clients
• Answer inquiries through various forms of communication (e.g., phone and email)
• Listen and respond to internal/external client needs and concerns
• Work in a collaborative environment to meet and exceed assigned goals

Benefits

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC
• Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company’s discretion and subject to annual review
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer