Remote Associate - Customer Success

Summary

Join our talented Customer Success Team for a rewarding career, fostering a healthy remote environment with bright individuals who are passionate about caring for customers, encouraging excellent communication skills, and resolving issues with logical reasoning.

Requirements

• English fluency both verbal and written
• 1+ years of general experience in a Customer Support or similar role
• Contemporary computer literacy and typing skills
• An excellent communicator
• Able to work well under pressure
• Able to work productively in an autonomous environment
• A fast learner who is able to work with set targets

Responsibilities

• Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
• Educate current and potential customers with product, process and service information
• Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
• Identify and escalate priority issues to your Team Leader and Ops Team
• Maintain accurate customer records
• Actively participate in Team meetings
• Participate in coaching sessions with our Customer Service Manager
• Adhere to internal policies and procedures
• Adhere to shift schedules

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings