Sporty Group is hiring a
Associate - Customer Success

Summary

The job is for a Customer Success Team member at Sporty Group, a global sports media and technology company. The role involves handling customer queries, educating customers about products, troubleshooting issues, and participating in team meetings. The company offers benefits such as annual performance bonus, night shift allowance, overtime payment, referral hire bonus, health and life insurance, IT asset, 5 days working, paid leaves, team fun activities, quarterly team outings, and a supportive work environment.

Requirements

• English fluency both verbal and written
• 1+ years of general experience in a Customer Support or similar role
• Contemporary computer literacy and typing skills
• An excellent communicator
• Able to work well under pressure
• Able to work productively in an autonomous environment
• A fast learner who is able to work with set targets
• Working flexibly on a day and night shift system (including national holidays and weekends)

Responsibilities

• Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
• Educate current and potential customers with product, process and service information
• Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
• Identify and escalate priority issues to your Team Leader and Ops Team
• Maintain accurate customer records
• Actively participate in Team meetings
• Participate in coaching sessions with our Customer Service Manager

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization