Remote Associate - Customer Success

Summary

Join our talented Customer Success Team for a rewarding career, fostering a healthy remote environment with excellent communication skills and resolving issues with logical reasoning.

Responsibilities

• Handling customer queries on Web Chat, E-mails, and social media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures, and processes
• Work collaboratively with the team