Sporty Group is hiring a
Associate - Customer Success in India

Summary

The job is for a Customer Success Team member at Sporty Group, a sports media, gaming, social, and fintech platform. The role involves handling customer queries, educating customers about products, maintaining accurate records, and achieving KPIs. The company offers benefits such as annual performance bonus, night shift allowance, overtime payment, referral hire bonus, health and life insurance, IT asset provided, 5 days working, paid leaves of 21 days (excluding public holidays), team fun activities, quarterly team outings, and the opportunity to work with a global, multicultural team.

Requirements

• A bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Fluent in written and spoken English
• Good typing skill
• Passionate about customer care
• Able to work well under pressure and under minimum supervision
• A fast learner who can work with set targets
• Must be time flexible and able to work in a rotational shift system including public holidays and weekends

Responsibilities

• Handle customer queries on Web Chat, E-mails, and social media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures, and processes
• Work collaboratively with the team

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization