Customer Care Internship

Summary

Join Suvoda as a Customer Care Trainee and embark on a journey of professional growth with extensive training, mentorship, and hands-on experience. This remote-first opportunity offers flexibility and the chance to work from anywhere in the country. You will gain hands-on experience in the eClinical field, build your professional network, and develop in-demand skills. As a trainee, you will provide professional customer support via phone and email, troubleshoot technical issues, and utilize tools like SQL Server, Zendesk, and Jira. This role is a 2nd shift position (4 pm - Midnight, Monday-Friday).

Requirements

• College degree in progress or last year in university
• Strong critical and analytical reasoning skills
• High achieving, exploratory nature
• Quick learner and adaptive to new processes, technologies, and tools
• Ability to conduct in-depth investigative research
• Proficient in spoken and written English

Responsibilities

• Provide professional customer support via phone and email to users across multiple countries
• Troubleshoot technical issues with tailored solutions
• Document user interactions and resolve issues efficiently
• Ensure data integrity and compliance when handling sensitive information
• Collaborate with cross-functional teams to escalate and resolve system issues
• Manage multiple tasks in a fast-paced environment
• Use customer support tools like Zendesk and Jira
• Contribute to process improvements and enhance customer satisfaction

Benefits

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country