Customer Care Representative

Summary

Join a rapidly growing company and kickstart your career as a Danish Speaking Customer Care Representative, handling customer inquiries via email and chat, providing assistance, resolving complaints, and maintaining accurate records in the CRM system.

Requirements

• Native or near-native Danish speakers
• Fluency in English
• Clear Communication Skills
• Tech savvy/Knowledge of MS office tools
• Enthusiastic, patient, empathetic, multi-tasking and communicative

Responsibilities

• Handle customer inquiries via email and chat, giving prompt answers to customer questions
• Provide assistance, resolve complaints, answer questions in the best interest of the customers
• Collect prompt and accurate customer feedback
• Follow communication procedures, guidelines, and policies
• Keep accurate records of customer interactions and transactions in the CRM system
• Address and resolve customer complaints or concerns in a professional and timely manner
• Maintain a high level of company product knowledge to effectively answer customer queries

Benefits

• Competitive compensation
• Rewarding bonus scheme
• Permanent contract
• Private health care benefits
• Daily meal allowance
• Relocation package for candidates outside Greece