Remote German Customer Care Representative

Summary

The job description is for a German Speaking Customer Care Representative position at a BPO company in Greece, offering remote or hybrid work. The role involves handling customer inquiries and resolving complaints, with requirements including fluency in German and English, clear communication skills, tech savvy, enthusiasm, patience, empathy, and multi-tasking abilities. The compensation package includes competitive salary, bonus scheme, permanent contract, private health care benefits, daily meal allowance, and relocation package.

Requirements

• Native or near-native German speakers
• Fluency in English
• Clear Communication Skills
• Tech savvy/Knowledge of MS office tools
• Enthusiastic, patient, empathetic, multi-tasking and communicative

Responsibilities

• Handle customer inquiries via email and chat, giving prompt answers to customer questions
• Provide assistance, resolve complaints, answer questions in the best interest of the customers
• Collect prompt and accurate customer feedback
• Follow communication procedures, guidelines, and policies
• Keep accurate records of customer interactions and transactions in the CRM system
• Address and resolve customer complaints or concerns in a professional and timely manner
• Maintain a high level of company product knowledge to effectively answer customer queries

Benefits

• Competitive compensation
• Rewarding bonus scheme
• Permanent contract
• Private health care benefits
• Daily meal allowance
• Relocation package for candidates outside Greece