Customer Care Specialist

closed
Instant Teams Logo

Instant Teams

πŸ’΅ $41k
πŸ“Remote - Worldwide

Summary

Join Instant Teams as a full-time, bilingual (Spanish) Customer Care Advocate! This remote position offers competitive pay ($20/hour) and benefits, including paid time off, long-term disability, and an employee assistance program. You will handle inbound calls, addressing insurance-related inquiries for group life, disability, and absence claims. Success requires proficiency in Spanish and English, experience in a contact center or customer service, and strong problem-solving skills. Equipment is provided, and training is mandatory. Apply today!

Requirements

  • Bilingual (English/Spanish)
  • Proficiency with Windows-based software applications and MS Office Suite products including Excel, PowerPoint, and Word
  • 6 or more months of contact center or customer service experience or an equivalent combination of education and experience
  • Detail-oriented with the ability to mentally and tactically handle or resolve issues
  • Data Entry

Responsibilities

  • Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage
  • Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
  • Interacts with internal/external business partners, including insureds and claimants
  • Meets established departmental quality, service, phone metric, and productivity objectives
  • Prepares documents, communications, and other materials using established formats and standard software
  • Resolves standard and complex inquiries and problems, escalating as needed
  • Follows procedures to ensure adherence to the company's risk and compliance policies
  • Provides feedback and recommendations to the team to improve the quality of customer care
  • Performing other duties as assigned

Preferred Qualifications

Ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed

Benefits

  • Equipment Provided
  • Employee Assistance Program
  • PerkSpot
  • Paid Time Off
  • Long-Term Disability
This job is filled or no longer available

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