Summary
Join Instant Teams as a full-time, bilingual (Spanish) Customer Care Advocate! This remote position offers competitive pay ($20/hour) and benefits, including paid time off, long-term disability, and an employee assistance program. You will handle inbound calls, addressing insurance-related inquiries for group life, disability, and absence claims. Success requires proficiency in Spanish and English, experience in a contact center or customer service, and strong problem-solving skills. Equipment is provided, and training is mandatory. Apply today!
Requirements
- Bilingual (English/Spanish)
- Proficiency with Windows-based software applications and MS Office Suite products including Excel, PowerPoint, and Word
- 6 or more months of contact center or customer service experience or an equivalent combination of education and experience
- Detail-oriented with the ability to mentally and tactically handle or resolve issues
- Data Entry
Responsibilities
- Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage
- Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
- Interacts with internal/external business partners, including insureds and claimants
- Meets established departmental quality, service, phone metric, and productivity objectives
- Prepares documents, communications, and other materials using established formats and standard software
- Resolves standard and complex inquiries and problems, escalating as needed
- Follows procedures to ensure adherence to the company's risk and compliance policies
- Provides feedback and recommendations to the team to improve the quality of customer care
- Performing other duties as assigned
Preferred Qualifications
Ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed
Benefits
- Equipment Provided
- Employee Assistance Program
- PerkSpot
- Paid Time Off
- Long-Term Disability