Remote Customer Care Specialist

Summary

Join our team as a Customer Care Specialist and become an expert in marketing activation within the QNTM Group. As part of our team, you will provide direct support to our clients via email and phone, helping them make the most of our solutions.

Requirements

• Fluent in French, English and Spanish
• Curious and passionate about technologies that support marketing
• Background in computer science (ideally)
• Familiar with terms like CRM, HTML, CSS, SQL, and XML
• Strong communication skills
• Good listening skills and empathy
• Patient and analytical, with a meticulous and methodical approach
• Positive attitude and willingness to take initiative when necessary
• Committed to customer satisfaction and service quality

Responsibilities

• Handling incoming emails, calls, and managing related tickets
• Analysing reported issues and conducting preliminary investigations
• Assessing the complexity of the issue and escalating it to the relevant teams if necessary
• Following up on tickets until the case is fully resolved
• Delivering occasional training sessions

Benefits

• Initial training to familiarise yourself with our platforms
• International work environment
• Cutting-edge platform that is constantly evolving
• Full-time permanent contract (CDI)
• Health insurance
• Meal vouchers worth €6.50 per day (fully covered by the employer)
• 25 working days of vacation per year
• Flexibility to work remotely or on-site
• Performance-based bonus, with both individual and collective targets