Customer Care Specialist

Summary

The job description is for a Customer Care Specialist position at IDX, a ZeroFox company. The role involves handling customer inquiries via phone and email, updating billing information, answering questions about services, entering data into multiple computer applications, and performing various office tasks. The required qualifications include experience in a client-based environment, strong communication skills, ability to handle heavy call volumes, working knowledge of MS Office, and strong attention to detail.

Requirements

• Experience in a client-based services environment, typically obtained in 2+ years
• Passion for problem solving
• Impeccable follow up and follow through
• Ability to handle heavy call volumes
• Strong attention to detail
• Expert organization and prioritization skills
• Ability to concentrate and work proficiently with constant interruptions
• Working knowledge of MS Office and associated programs
• Able to type 20-30 Words Per Minute
• Strong communication and customer service skills, both verbal and written
• Refined interpersonal skills
• Able to work under pressure while dealing with sensitive and confidential issues
• Ability to communicate clearly with members
• Positive attitude in difficult situations
• Completes assignments in a timely manner

Responsibilities

• Handle phone and email volumes and serve as ‘traffic control’ for incoming customer needs
• Assist IDX members with a wide variety of issues
• Update billing payment, account updates & changes
• Answer questions about service coverage and general information
• Become an expert in all aspects of IDX products and services
• Enter data into multiple computer applications
• Assist with all Customer Care Specialist tasks and projects
• Perform various office and administrative tasks as assigned

Preferred Qualifications

• Experience providing customer service over the phone and via email
• Credit card billing, fraud, identity theft and payment systems experience

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture