Customer Care Specialist

Logo of SuperCare Health (USA)

SuperCare Health (USA)

πŸ“Remote - United States

Job highlights

Summary

Join SuperCare Health and make a difference in the lives of those with chronic care diseases! As a Customer Care Specialist, you will provide exceptional customer service, handling orders, verifying information, and ensuring smooth patient care. This position may be remote or in-person. You will need experience in the medical supply industry, excellent customer service skills, and proficiency in Microsoft Office. We offer a competitive salary, comprehensive benefits, and opportunities for growth. Apply today and become part of our growing team dedicated to improving patient outcomes!

Requirements

  • Experience with Medical Supply Company
  • Knowledge of diagnosis and Medical terminology
  • Excellent Customer Service skills
  • Detail oriented
  • Proficiency in Microsoft Word, Outlook, and PowerPoint
  • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
  • Strong organizational skills and detail oriented
  • Fundamental Computer Skills

Responsibilities

  • Answer incoming phone calls and faxes, take customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
  • Maintain open communication with patients/clients and referral sources
  • Respond to patient/client questions and problems
  • Service walk-in customers as needed
  • Prepare intake, gather all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
  • Gather all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc
  • Verify medical necessity with physician
  • Verify eligibility and coverage with Insurance and carrier according to guidelines or contract
  • Verify payer (with matrix), obtain authorization, expiration date
  • Verify patient demographics and prior equipment usage with patient
  • Inform patient of financial responsibilities: copay, share of cost, deductible, etc
  • Enter data and each order (new or otherwise) in system accurately and in a timely manner
  • Process closet and on-call orders as received
  • Enter notes in appropriate areas of insurance, general, and authorizations in the computer system
  • Process orders to shipping or dispatching for Technician or RT deliveries
  • Remain knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
  • Attend all departmental meetings, company meetings, and in-services
  • Report to work daily and be ready to work at the scheduled start time
  • Work Saturday assignment as needed or scheduled
  • Perform any other duties that may be requested by supervisor or management
  • Understand and adhere to all of SuperCare Health company policies
  • To remain knowledgeable to date on all products, guidelines and insurance coverage trends
  • Maintain a professional safe and clean work environment
  • Understand and adhere to all of SuperCare Health company policies
  • Perform all other duties as assigned and required
  • Meet minimum of monthly goals

Preferred Qualifications

  • Experience in healthcare, medical and/or HME industry
  • Previous Management/Supervisor or Lead experience
  • Bilingual Spanish

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program

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