Customer Care Specialist

Summary

Join SuperCare Health and make a difference in the lives of those with chronic care diseases! As a Customer Care Specialist, you will provide exceptional customer service, handling orders, verifying information, and ensuring smooth patient care. This position may be remote or in-person. You will need experience in the medical supply industry, excellent customer service skills, and proficiency in Microsoft Office. We offer a competitive salary, comprehensive benefits, and opportunities for growth. Apply today and become part of our growing team dedicated to improving patient outcomes!

Requirements

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Excellent Customer Service skills
• Detail oriented
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Fundamental Computer Skills

Responsibilities

• Answer incoming phone calls and faxes, take customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintain open communication with patients/clients and referral sources
• Respond to patient/client questions and problems
• Service walk-in customers as needed
• Prepare intake, gather all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gather all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc
• Verify medical necessity with physician
• Verify eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verify payer (with matrix), obtain authorization, expiration date
• Verify patient demographics and prior equipment usage with patient
• Inform patient of financial responsibilities: copay, share of cost, deductible, etc
• Enter data and each order (new or otherwise) in system accurately and in a timely manner
• Process closet and on-call orders as received
• Enter notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remain knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attend all departmental meetings, company meetings, and in-services
• Report to work daily and be ready to work at the scheduled start time
• Work Saturday assignment as needed or scheduled
• Perform any other duties that may be requested by supervisor or management
• Understand and adhere to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment
• Understand and adhere to all of SuperCare Health company policies
• Perform all other duties as assigned and required
• Meet minimum of monthly goals

Preferred Qualifications

• Experience in healthcare, medical and/or HME industry
• Previous Management/Supervisor or Lead experience
• Bilingual Spanish

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program